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Resume of T.I. (Tom)
McLaughlin
A+, Network+, Security+, MCT, MCSE, MCSA, MOUS, CTT+,
B-Admin, MOS
tom@digitalsmiles.com,
www.digitalsmiles.com or
www.tomax7.com
Quality Corporate Training since 1999.
Making Learning Fun Again
INSTRUCTOR SUMMARY:
Tom has been professionally instructing government agencies,
corporations, and college students for going onto 25 years in
computer and network fields. Working alongside various IT staffs in
facilitation of Windows and Office companywide rollouts.
Besides training Tom has been supporting small non-profit
organizations in the Calgary area, dealing with day to day
operational issues and questions. His background with computers
since 1989 has exposed him to various real-world challenges when
dealing with users and security needs ranging from DOS 5 to Windows
10.
EXPERIENCE SUMMARY:
2009 - 2024 Global Knowledge/Skillsoft onsite and online training.
CompTIA Security+, Network+, and A+ certification training for the
US Military and various corporate clients. Have a Homeland
three-year TN.
2018 - 2019 New Horizons onsite and online training.
CompTIA Security+ certification training for a Fortune 500 client.
Jun 2003 - 2012 Red Deer College and New Era Technologies
training.
CompTIA Network+, Security+ and A+ certifications and Office 2010
training.
Jun - Nov 2011 Quinn Contracting Ltd. rollout and training.
Windows 7 and Office 2010 Rollout in Word, Excel, PowerPoint,
Outlook.
Jan - Jun 2011 Global Knowledge updated Federal security clearance
and training.
CompTIA A+ and Network+ certification boot camp training across
Canada.
Oct - Dec 2010 Canadian Pacific via Tricon Technical Services
rollout and training.
Windows 7 and Office 2010 training for Executives and EA staff
across Canada.
Apr - May 2010 Chevron Canada across Canada training (#2).
Participated in Vista and Office 2007 training, received top
ranking for all offices.
Mar - May 2010 Red Deer College (RDC) rollout and training.
Worked with development team to roll out SharePoint 2010 and End
User training.
Mar - Jul 2009 Chevron (Calgary & St. Johns) rollout and training
(#1).
Provided Vista and Office 2007 rollout training for this large
corporation.
Oct - Nov 2008 Teck Coal (Elk Valley Coal) rollout and training.
Provided Vista and Office 2007 rollout support and training for
this large corporation
Jul 2007 - Aug 2008 ctc TrainCanada - Training Centre Operations
Manager.
Oversee a 10 room training facility from manuals to instructors
to client needs.
2001 Freelance/Independent Trainer Digital Smiles Inc.
Taught at various locations like Red Deer College, Grande Prairie
College, SAIT.
Feb 1999 - Aug 2000 Netcor Training Centre - Senior Trainer and
Administrator.
Managed a small 2 room training center in downtown Calgary.
EDUCATION:
Fall 2024:
Upgraded to CompTIA Network+ N10-009 certification
Spring 2024: Upgraded
to CompTIA Security+ SY0-701 certification
Spring 2022 : Upgraded to CompTIA APlus 220-1101, 220-1102
certification
Fall 2021: Upgraded
to CompTIA Network+ N10-008 certification
Fall 2020: Upgraded
to CompTIA Security+ SY0-601 certification
Spring 2019 : Upgraded to CompTIA APlus 220-1001, 220-1002
certification
Spring 2018: Upgraded to CompTIA Network+ N10-007 certification.
Spring 2018: Upgraded to CompTIA Security+ SY0-501 certification.
Summer 2016: Upgraded to CompTIA A+ 900/901 & Network+ N10-601
certifications.
Spring 2013: Upgraded CompTIA certifications (A+, Network+) to new
format.
Summer 2012: Upgraded to CompTIA Security+ SY0-401 certification.
Spring 2012: Microsoft Server 2008.
Summer 2011: Microsoft SharePoint 2010.
Autumn 2010: Microsoft Office 2010 and Microsoft Windows 7.
Spring 2010: Microsoft SharePoint 2010.
2009: CompTIA CTT (Certified Technical Trainer) certification
attained.
2008: Microsoft SharePoint 2007.
2006: CompTIA Security+ certification.
2006: Microsoft Windows Vista, and Microsoft Office 2007.
2004: Microsoft Server 2003, Apple OSX (Tiger), Linux Novell Suse.
2003: Cisco CCNA Administrator Course.
2001: E-Commerce Wireless Programming Course.
2000: Microsoft Server 2000.
1999: CompTIA A+ and Network+ certifications.
1999: Graduate - Microsoft (MCSE) and Trainer (MCT) Certifications.
1995: Graduate - SAIT Business Management and Marketing.
CLIENT FEEDBACK:
"Tom McLaughlin was a really knowledgeable instructor who gave the
class the ability and full use of our skills, while pushing the
limits of what each of us could do."
-"Tom knows his stuff, did not read from the book, helpful. Answered
questions. Good job!"
-"This was a wonderful learning experience. Tom has made learning
easier than I expected."
-"Tom was a very thorough teacher. He presented the material in
clear "plain English" way -"and added some humor." He also had very
good analogies that made things easier to understand."
Military Experience:
1980 CFB Cold Lake Administration and Assistant Base Warrant
Officer.
1978 CFB Cornwallis Regular Forces - Course Senior for 120
members.
1976 15th Vancouver Reserve - Group Lead to guard at 1976 Montreal
Olympics.
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